Warranty Policy – Vaye Suitcases

At Vaye Suitcases, quality and customer satisfaction are our top priorities. That is why we offer clear and transparent warranty conditions.

Warranty Coverage

All Vaye Suitcases are covered by a warranty against manufacturing and material defects. The warranty period starts on the date the product is received by the customer.

What Is Covered Under Warranty?

The warranty covers:

• Manufacturing defects

• Material defects not caused by use

What Is Not Covered Under Warranty?

The warranty does not cover:

• Damage caused by normal use, including scratches, dents, and general wear and tear

• Damage caused by improper use, overloading, or negligence

• Damage incurred during travel, such as handling by airlines or transport after first use

• Cosmetic damage that does not affect the functionality of the suitcase

Damage Upon Arrival

If your suitcase arrives damaged:

• You must report the damage within 48 hours of delivery

• Please provide clear photos of both the damage and the original packaging

In this case, the product may always be returned to our warehouse in the Netherlands. After inspection, we will provide an appropriate solution, such as a replacement or refund.

Return Procedure

All returns related to damage must be reported to our customer service in advance. Returns sent without prior notification may not be accepted.

Contact Information

For warranty claims or return requests, please contact us at:
📧 info@vayesuitcases.com